The company is seeking a Technical Service Manager for SAP Enterprise Cloud Services.
This role is crucial in managing customer relationships and ensuring the optimization of their investments in SAP services.
The Technical Service Manager will serve as the primary technical contact for customers, providing guidance and support throughout their lifecycle.
Responsibilities include understanding customer goals, managing escalations, and advocating for value-added services.
The role requires collaboration with delivery units to establish long-term service plans and may involve on-site customer visits.
Candidates should have a Bachelor’s degree in Computer Science, Engineering, or Information Management, or equivalent experience.
Expertise in SAP technologies is essential, with SAP certification preferred.
Strong customer service and communication skills are necessary, along with the ability to explain technical details to non-technical audiences.
The role demands an analytical mindset, excellent English communication skills, and experience in managing customer escalations and process improvements.
Knowledge of hyperscalers, multi-cloud integrations, and virtualization technologies is required.
Applicants should have over nine years of experience in SAP technology and at least five years in customer-facing roles.
Proven skills in technical project management and conflict resolution are important.
The position offers an opportunity to join a dynamic, international team and contribute to the future of cloud services.
The company values inclusion and offers a collaborative work environment focused on personal development.