The company is seeking a Technical Quality Manager/Support Engineer for SAP NS2, a role that involves delivering Premium Engagements and support services for MaxSecure contracts.
The position requires U.S. citizenship and the ability to obtain a security clearance.
It involves up to 80% travel.
The role includes managing complex customer relationships across various sectors, advising on solution operations, and leading engagement meetings.
The candidate will gather customer insights, manage service plans, and identify strategic opportunities.
They will also handle customer escalations and prepare status reports.
The role requires 5+ years of experience in business software implementation or support, with expertise in SAP engineering and cloud migrations.
A bachelor’s degree in a related field or equivalent experience is required.
Preferred qualifications include SAP AGS certifications and experience in ERP software implementation.
The candidate should have strong communication skills, the ability to build trusted relationships, and experience in managing SAP Maintenance Portfolio services.
They should also have knowledge of system landscape models, cloud architecture, and cybersecurity.
The position is based in Herndon, VA.