The company is seeking a Technical Quality Manager/Sr. Support Engineer for SAP NS2, a role focused on delivering Premium Engagements and support services.
The position involves managing complex customer relationships and engagements across various sectors, including federal and private.
Key responsibilities include acting as a trusted advisor, managing customer relationships, and leading engagement meetings.
The role requires gathering customer insights, advising on solution operations, and maintaining accurate financial forecasts.
The candidate will also manage service plans, participate in virtual account team meetings, and handle customer escalations.
The position demands up to 80% travel.
Candidates should have over five years of experience in business software implementation consulting or support, and managing SAP engineering or maintenance services.
A bachelor’s degree in Computer Science or a related field is required, though equivalent experience is acceptable.
Preferred qualifications include SAP AGS certifications and experience as a Sr. TQM.
Required skills include strong communication, relationship-building, and the ability to manage work independently.
Experience in ERP software implementation, cloud migrations, and cyber security is essential.
The role is based in Newtown Square, PA, with a compensation range of $91,900 to $199,000, depending on various factors.
The company values pay transparency and offers a comprehensive benefits package.