The company is seeking a Director for Operate Application Management SAP AMS Factory in Milano.
This role is part of Deloitte Business Solution’s Tech Operate division.
The position requires a strategic leader with over seven years of experience.
The Director will manage CRM and ERP competencies across multiple countries and sites.
Key responsibilities include leading a team, managing client relationships, and driving business development.
The candidate must have significant experience in managing AMS service factories in both national and international contexts.
They should be adept at handling complex delivery models and dedicated factories for large and mid-market clients.
The role demands the ability to implement international quality standards, service desk automation tools, RPA, AI, and continuous improvement initiatives.
Strong communication and relational skills are essential, along with a team-oriented mindset and a strong motivation for consultancy.
The candidate should possess analytical and problem-solving abilities and a desire for professional growth.
The company values proactive business problem-solving, effective communication, and the ability to build high-performing teams.
The Director will be responsible for coordinating various projects with strong governance and positive economic metrics.
They should focus on ethics, data security, independence, quality, risk management, and compliance.
The role also involves contributing to business development and fostering a culture of integrity and diversity.
The company encourages sustainable practices and aims to achieve Net Zero through its WorldClimate strategy.